FAQ

Frequently Asked Questions (FAQ)

1) How can I place an order?
  • To place an order, simply browse our catalog, select your desired items, and proceed to checkout. Follow the prompts to provide necessary details, and your order will be on its way.
    2) What payment methods do you accept?
    • We accept a variety of payment methods, including major credit cards (Visa, MasterCard, American Express), PayPal, and other secure options. Your payment information is handled with the utmost confidentiality.
      3) Can I modify or cancel my order after placing it?
      • Once an order is confirmed, modifications or cancellations may be challenging. Please contact our customer support promptly, and we will do our best to assist you.
        4) How can I track my order?
        • Once your order is dispatched, you will receive a tracking number via email. You can use this number to track your order's progress on our website or the respective courier's tracking portal.
          5) Do you offer international shipping?
          • Yes, currently, we offer shipping to USA, Canada, New Zealand and UK. For other international inquiries, please contact our customer support team for assistance.
            6) What is your return policy?
            • We want you to be satisfied with your purchase. If you are not completely happy, you may return the item within 30 days for a full refund. Please refer to our Returns & Exchanges page for detailed instructions.
              7) Are your products eco-friendly?
              • We are committed to sustainability. Many of our products are crafted with eco-friendly materials, and we continually strive to reduce our environmental impact. Look for the sustainability icons in our product descriptions for more information.
                8) How do I contact customer support?
                • You can reach our dedicated customer support team via email at support@keshandco.com.au or through our Contact Us page on the website. We are here to assist you with any queries or concerns.
                  9) Can I visit your physical store?
                  • Currently, we operate as an online-only store. However, we are exploring options for future physical locations. Stay tuned for updates on our website or social media channels.

                    For any additional questions or assistance, feel free to contact the Kesh & Co. Team. We're here to make your shopping experience exceptional!