Refund policy

 

We love our customers and want you to love your purchases without the stress of being stuck with an item you don't like. We understand the difficulties of shopping online and will ensure to provide top notch service so you will always be happy shopping with us!

"CUSTOM MADE PRODUCTS (CUSTOMIZED ON YOUR REQUEST WHEN YOU ORDERED) ARE NOT ELIGIBLE FOR A REFUND. FOR STANDARD PRODUCTS, NON-CUSTOMIZED, YOUR ITEM MUST BE UNUSED AND IN THE SAME CONDITION THAT YOU RECEIVED IT. IT MUST ALSO BE IN THE ORIGINAL PACKAGING. SEVERAL TYPES OF GOODS ARE EXEMPT FROM BEING RETURNED."

Return Policy

Kesh & Co will accept, for return or exchange, items that are purchased off our website within 30 days of the purchase under the following conditions:

  • Item is not customized
  • There is no visible signs of damage
  • All original packaging is intact
  • The same condition that you received it, unworn or unused, with tags, and in its original packaging. 

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. Item(s) cannot be returned or exchanged after 30 days of purchase.

To complete your return, we may require a receipt or proof of purchase (order confirmation email) with your order number.

To start a return, you can contact us at support@keshandco.com.au  and provide us with your order number and reason for return or exchange. We will handle your request based on the rules stated in this page.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@keshandco.com.au.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

If you receive a damaged or defective item, please submit a request to our email team at support@keshandco.com.au

If you do not report the damage to us within this 48-hour period, we may not be able to honor your claim. We utilize the timestamp information from the tracking link and delivery confirmation from the carrier when reviewing damage or return requests. 

Exchanges (if applicable)

For all returns of exchanges please contact support@keshandco.com.au and provide them with your order number and reason for return or exchange. We will handle your request based on the rules stated on this page.

Return Shipping (if applicable)

You will be responsible for paying for your shipping costs for returning your item.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@keshandco.com.au.

Feedback

We would love to hear your feedback, questions, or any concerns. Please feel free to email us at support@keshandco.com.au to let us know how we are doing. We take your feedback very seriously and are always striving to improve.

Thank you for your understanding and co-operation.

Support Team

Kesh & Co.